Refund policy
Returns & Refunds Policy
We hope you love your Margot Rose purchase. If you change your mind, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise your right to cancel, please contact us at hello@margotrosescents.co.uk within 14 days of receiving your order. Once you have notified us, you then have a further 14 days to return the goods.
Please contact us before sending any item back so that we can provide you with the correct return instructions.
Change-of-Mind Returns
You are responsible for the cost of returning an item where you have simply changed your mind.
You may inspect the product as you reasonably would in a shop. Please take reasonable care of the product while it is in your possession and, where possible, return it with its original packaging and accessories.
We may make an appropriate deduction from your refund if the value of the goods has been reduced as a result of handling beyond what is reasonably necessary to establish their nature, characteristics and functionality.
Refunds
Once your return has been received, we will process your refund to your original payment method.
Refunds will be made within 14 days of receiving the returned goods, or within 14 days of you providing evidence that the goods have been sent back, if earlier.
Where applicable, we will also refund the cost of our standard delivery option. If you selected a more expensive delivery service, any additional amount above the cost of our standard delivery option does not have to be refunded.
Faulty, Damaged or Incorrect Items
If your product arrives damaged, is faulty, is not as described, or you receive the wrong item, please contact us at hello@margotrosescents.co.uk as soon as possible.
Please include your order number and, where helpful, photographs or video showing the issue.
We will assess the issue and arrange an appropriate remedy in accordance with your statutory consumer rights. Where goods are faulty, damaged or incorrect, you will not be required to bear reasonable return costs.
Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at hello@margotrosescents.co.uk.
If we are able to stop the order before dispatch, we will cancel it and arrange a refund.
Your Statutory Rights
Nothing in this Returns & Refunds Policy affects your statutory rights under UK consumer law.
Contact Us
Margot Rose
70 Plessey Crescent
Whitley Bay
NE25 8QA
United Kingdom
Email: hello@margotrosescents.co.uk