Shipping policy
Shipping & Delivery
At Margot Rose, we aim to get your order to you as quickly and smoothly as possible.
UK Delivery
We currently offer delivery throughout the United Kingdom.
Our estimated delivery time is 4-12 business days from dispatch.
Please note that delivery times are estimates rather than guaranteed dates. Occasionally, circumstances outside our control, such as courier delays, adverse weather or unusually busy periods, may affect delivery.
Order Processing
Once your order has been placed, it will be processed for dispatch. You will receive an email confirmation when your order has been placed and further delivery information when your order is on its way.
Please check that your delivery address is correct when placing your order. If you notice an error, contact us as soon as possible at hello@margotrosescents.co.uk. We cannot guarantee that an address can be changed once an order has entered the dispatch process.
Delivery Charges
Standard UK delivery is currently FREE.
Any applicable delivery charges will always be displayed at checkout before you complete your purchase.
Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched. Please allow a short period for tracking information to become active after receiving your dispatch notification.
Multiple Items
If you order more than one item, products may occasionally arrive in separate parcels or at different times.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us at hello@margotrosescents.co.uk with your order number and we will investigate it for you.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the item and packaging where possible. We will work with you to resolve the issue in accordance with your statutory rights.
Contact Us
Margot Rose
70 Plessey Crescent
Whitley Bay
NE25 8QA
United Kingdom
hello@margotrosescents.co.uk